Request a replacement


We want every GiggleNest box to arrive perfect

Here's exactly how exchanges work if something arrives broken, damaged, or incomplete.

Request a replacement

โœ… Eligible for exchange

Items that arrive broken, damaged, or with parts missing โ€” reported within 15 days of delivery, unused and in original packaging.

๐Ÿšซ Not eligible

Order cancellations (full or partial) once placed

How an exchange works

1

Reach out within 15 days

Fill in our replacement request form as soon as you spot the issue

2

Get your replacement or refund

Once verified, we'll process your exchange, or a refund if a replacement isn't available.

Refunds, if a replacement isn't available

  • If your item meets the exchange requirements above, we'll issue a full refund for the value of the item, excluding postage.
  • Refunds are credited back to your original method of payment within 10 days of us receiving the returned item.
  • Only the value of the returned item is refunded - shipping charges aren't included.

Ready to start?

Tell us what happened. It takes about 2 minutes.

Request a replacement

Questions before you start a return?

Write to us and we'll walk you through it.

giggleenestt@gmail.com
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