Frequently Asked Questions

1. Why don’t we provide Cash on Delivery (COD)?

At Giggle nest, we’ve chosen not to offer COD for several important reasons:

• Our priority is to serve loyal customers who value our products and service without disruption.
• Many customers decline COD packages upon delivery, which blocks genuine buyers from getting their products.
• COD orders that get refused often bounce around in logistics chains. Products sometimes return damaged.
• Cash handling increases risks of theft, fraud, and mismanagement.
• Prepaid orders ensure faster processing, quicker deliveries, and reduced delays—so our loyal customers enjoy a seamless experience.
  
• Avoiding COD reduces unnecessary trips, packaging waste, and reverse logistics, helping us stay eco-friendly and efficient.

Most importantly, we want to build trust with customers who truly see value in our products. Rest assured, your order will be 100% delivered, or you will receive a full refund.

2. How to Contact Us?

You can easily reach us by visiting our Contact Us page and submitting your questions or comments. Our team will get back to you as soon as possible.

3. How to Track Your Order?

• Once you place an order, you will receive an order confirmation email or text message.
• As soon as your package is ready to ship, the tracking link will be updated.
• To access the tracking link, open your order confirmation email and click on the “View Order” button.
• There, you’ll find the tracking link, which you can click to see real-time updates on your shipment.

4. What is our Exchange Policy?

Please refer to our detailed policy here: Return & Refund Policy

5. 📦 Do you offer discounts on bulk orders?

Yes! We offer bulk-order discounts based on order value:

• Orders above ₹10,000: Eligible for 20% discount.
• Orders above ₹5,000: Eligible for 10% discount.
• Orders above ₹2,500: Eligible for 5% discount.