Exchange Policy


We want every GiggleNest box to arrive perfect

Here's exactly how exchanges work if something arrives broken, damaged, or incomplete.

✅ Eligible for exchange

Items that arrive broken, damaged, or with parts missing — reported within 15 days of delivery, unused and in original packaging.

🚫 Not eligible

Order cancellations (full or partial) once placed

🎥

An unboxing video is required

Please film a continuous unboxing video — from the sealed package to the product — before opening it fully. This is required to verify and approve any exchange or missing-item claim.

How an exchange works

1

Reach out within 15 days

Email us as soon as you spot the issue, along with your order number.

2

Share your unboxing video

This confirms the condition of the item as received and helps us approve your request quickly.

3

Send the item back unused

Keep it in its original, undamaged packaging, and our team will do the quality check once it's received back to us.

4

Get your replacement or refund

Once verified, we'll process your exchange, or a refund if a replacement isn't available.

Refunds, if a replacement isn't available 

  • If your item meets the exchange requirements above, we'll issue a full refund for the value of the item, excluding postage.
  • Refunds are credited back to your original method of payment within 10 days of us receiving the returned item.
  • Only the value of the returned item is refunded - shipping charges aren't included.

Questions before you start a return?

Write to us and we'll walk you through it.

giggleenestt@gmail.com
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