Request a replacement
Something not right with your order? We're sorry. Tell us what happened within 15 days of delivery and we'll send you a new one, free.
What we replace
- Toys that arrive damaged or broken
- Missing pieces or parts
- Rough edges or finish problems found on arrival
- Wrong item delivered
How it works
- 1Tell us what happened
Fill in the form below with your order number.
- 2Upload your unboxing video or photos
Add them right in the form below. For large videos, a Google Drive link works too.
- 3We ship a new toy within 24 hours
Once approved, we send a complete replacement with free shipping and share tracking.
Tell us what happened
Common questions
Do I need to send the damaged toy back?
No. An unboxing video or clear photos of the damaged toy are all we need.
Do you replace just the broken or missing piece?
No, we send you a complete new toy.
How long does a replacement take?
We ship your replacement within 24 hours of approving your request, and share tracking with you.
Is a replacement free?
Yes. The replacement and its shipping are free.